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Ed_Palmedo

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  1. Verizon Customer Service Is A Nightmare

    Started the day off calling Maryland Fios Residential (410-265-0577) and spoke with Ms. Walker. After explaining the situation she simply transfered me to Nelson. Nelson - Technical Support Cyper Solution Center Provisioning on Line1 appears to be fine Nelson setup a One Point Voicemail Box for Line2 (Confirmation Number: MD00056801678 to be ready at the end of the work day tomorrow). He then stated that he had no idea how to associate Line1 to that voicemail. He then had to transfer me back to a Verizon Technician. Greg - Specialist Technician told me that this solution WOULD NOT WORK. He also stated that previous technicians who first tried to fix our issues must "have been Level-1 technicians" because their fixes never would of worked. Great! Greg is now trying to go through the Switch himself and will call me later this evening.
  2. Verizon Customer Service Is A Nightmare

    Yesterday I called Verizon again and was told that another Switch Technician was going to fix our voicemail problem. This afternoon I received a call from Russell stating that we now need a One Point Voicemail Box for Line2 then assoiciate Line1 to that voicemail. However, to do that I need to go through the Business Office. So after a week I am being told this when our voicemail system was working fine a few months ago.
  3. Verizon Customer Service Is A Nightmare

    After 2 hours of course the Verizon mailbox was still not ready. I then called the Technical Support team. After explaining the situation again and being put off and on hold for another hour I told the problem was fixed. By now I know this is fishy so I asked the gentleman if he would hold while I tested the number. Shocking!!! It did not work. I was then transfered to the Switch department. They said everything looked good on their side. I asked them to call our number and see for themselves the error. They did not know what was causing the mix-up other to say that it appears that it should work. Know a Switch Technician is looking into it and I have been told that the voicemail will work in 24-48 hours. EPIC FAIL VERIZON, EPIC FAIL. THIS HAS BEEN GOING ON SINCE TUESDAY!!!!!
  4. Verizon Customer Service Is A Nightmare

    Started today off by trying to call Andrew at 410-265-0577 but got someone in the Maryland Fios Residential. Joy Jenkins answered the phone and reviewed our account. Basically, we have 2 phone lines, one of which is a rollover from the first. If you call the rollover line directly customers hear our voicemail. If you call the main line and do not answer the phone, the call does rollover to the second line but DOES NOT then go to the voicemail. Customers hear a generic Verizon message where they cannot leave messages. Voicemail was not added to their Switch (Verizon term). Their technical support team (1-888-553-1555) was called and finally flipped the switch and supposedly Line 1 will start to rollover to Line 2 properly in an hour. Let's keep our fingers crossed. Line 1 is main number Line 2 is "rollover" second number On line 2 there is fucntional voicemail. If you call line 1, it will roll over to line 2 but there is no functional voicemail. If you call line 2 directly, there is functional voicemail
  5. how about our Washington Capitals

    Does anyone recommend a bar in DC to watch the Caps at during the playoffs? I know down by Verizon Center will be a good start but does anyone have a specific recommendation?
  6. McNabb to the Redskins

    McNabb is already establishing himself as the leader in the locker room for the Washington Redskins. As a life-long fan I have to be impressed by how quickly he is earning the respect of coaches and players in the organization. We haven't had a leader like this since J.Gibbs Era 1. Now we just have to figure out what to do with Fat Albert.
  7. how about our Washington Capitals

    The Washington Capitals beatdown Pittsburgh last night to sweep the season series. I am a little worried about resting our players (Mike Green) but hopefully Bruce knows what he's doing. He's gotten us this far so why doubt him now, right?
  8. McNabb to the Redskins

    The Redskins will draft an OT and did pick up two o-line guys in free agency. Other teams in the league had horrible o-lines last year (Green Bay) but their quarterbacks adjested and got rid of the ball quicker. I like Jason Campbell but he takes too much time in the pocket and has a long throwing motion.
  9. cherry blossom

    The Cherry BLossoms are in full bloom. Here are some images that link to a great gallery of the Cherry Blossoms along the Tidal Basin in Washington, DC.
  10. McNabb to the Redskins

    I can't believe Philly trade D. McNabb to the Redskins. This is great for many reasons. 1. It means the Redskins won't draft Jimmy Clausen (Thank GOD) 2. It means the Redskins will hopefully draft OT Russell Okung of Oklahoma State 3. McNabb has taken his team to the playoffs almost every year 4. McNabb will want to crush Philly for letting him go 5. The Redskins finally have a proven quarterback that demands respect 6. Philly will lose about 3 games more with an inexperienced quarterback
  11. The Kenwood Chery Trees are great and there are no crowds. For those looking for the best alternative to the Tidal Basin, I could not recommend a better place.
  12. I went to see the Cherry Blossoms this week and am EXTREMELY DISAPPIONTED with the LACK OF PARKING. There are only a handful of LEGAL spots to park near the Tidal Basin. I spent an hour and change driving around (in circles) and had no luck. The next day I had to park ILLEGALLY by the Kennedy Center. Why would the city of DC make it so hard for visitors and locals to get to see the Cherry trees? The Metro is THE ONLY WAY TO GO and it is still a pretty far walk. Check out this link for a MAP. http://dcpages.com/Tourism/Cherry_Blossoms/image/Tidal-Basin-Cherry-Blossom-Map.pdf
  13. Cherry blossoms

    2010 Bloom Watch // updated 3/22/2010 Average Peak Bloom Date: April 4 2010 Peak Bloom Date Forecast: April 1 through April 4 2010 Blooming Period: March 28 through April 9 I hope this information is helpful
  14. Casey - DCpages.com actually has a photo gallery of the neighborhood in Kenwood that you are talking about. Cherry Blossoms: Kenwood, Maryland Kenwood, a Bethesda neighborhood between Little Falls Parkway and River Road in Montgomery County, Maryland has 1,200 white, pink, and dark - pink blossomed Yoshino cherry trees lining the streets. It is spectacular, natural beauty.
  15. Why was this Whale ever interacting with humans if this was the 3 times there was an incident???
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