jennamack72

I agree that having a search engine produce relevant results is the MOST important aspect of the service they provide. In all honesty, I know little about Kinderstart.com. But, they are not the only company this has happened to. If sites with relevant content are suddenly knocked off the radar and yet remain on the first page on all other search engines, I see this as suspicious. I do not believe the great secrets of Google need to be revealed. I do believe that Google, as a company providing a service, should have a team of folks to review cases in which this occurs. For example, if a site with relevant content was in the Top 10 for years and suddenly is so deep in the sandbox that it can't be found, perhaps there is something wrong with the system. That company should have a way to report the situation, have it investigated and receive a response back from Google. I would think Google would want to know so that they can increase the efficiency of their site. This also would greatly reduce the volume of suspicion that the shift in ranking was intentional. I hope that the Kinderstart.com lawsuit allows for an investigation to determine if there is malicious intent. Google is no longer a little start-up. They are a publicly traded company and should be accountable for their actions and decisions. And, if nothing comes of it and there is no malicious intent, it will just make them stronger.

I have been a Google fan for a long time. But, if what Kinderstart.com and others are asserting is accurate, I will be Google user no longer. As a small business owner, the internet is a valuable tool in growing and maintaining a business. Some folks, like myself, take the easy, yet costly route of getting to the top of the search engine - we pay per click. Other companies work tirelessly, investing 1000s of hours of 'sweat equity' to naturally get to the top. After being in the coveted Top 10 for months or years, suddenly an inexplicably, their site is gone, buried in the sandbox. While on other search engines, that same site is still on the front page. I believe that Google is a service and they should have to answer to these companies that are dropped from top billing to no billing. They need to be accountable. It is appalling that organizations can spend countless time and resources building and maintaining a business and that another company can take it all away without an explanation. It is my opinion, other companies that have been knocked off the Google map need to join Kinderstart.com and get the answers they rightfully deserve. And, if Google has purposefully and/or maliciously knocked a company down, then Google should have to pay. This is from the Associated Press: