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Guest Melissa T - Hiring Manager

Home Based Customer Service Openings

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Guest Melissa T - Hiring Manager

ACD Direct currently has openings for Customer Service Professionals to process our inbound non for profit, lead generation and donation based clientele. Sales experience, WAH experience, Bilingual (Spanish) abilities and a strong desire to succeed are always beneficial!

 

Work while you surf, email, play games, perform data entry, perform transcription, or any other non phone related work!

 

Minimum PC Requirements:

 

•Standard telephone line or Hard Wired VOIP with absolutely no features. (Two phone lines recommended. One for personal use and one for business use.)

•Cable or DSL Internet Service accessed via modem. (256K minimum) Wireless/Satellite connectivity is not accepted.

•Corded phone

•Corded noise canceling headset with mute feature

•Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system. Windows 7 is acceptable.

•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems) 2GB (Windows Vista)

•Anti-virus software

•Spy-ware software

•Computer Microphone and speakers (or headset containing both): This is required BEFORE you schedule your interview.

•Professional workspace equipped with a Desk and a Chair free of noise and distractions.

•Internet Explorer 6.0 or higher. This is the only web browser that is compatible with our systems and programs.

 

•Minimum 6 months formal call taking experience (preferably call center related)

•Ability to muli-task in an ever-changing environment

•Ability to communicate effectively and professionally with verbal and written communications.

•Ability to adapt quickly to a multi-client environment

•Ability to retain and apply information in a multi-client environment

•Ability to adhere to and maintain a self structured work schedule

•Ability to implement and maintain self preparation skills

•Ability to multitask in fast paced situations

•Ability to control a call situation and direct callers to the purpose of the call

•Pleasant phone voice and effective telephone communication skills are a MUST

•Strong Attention to Detail is a MUST

•Strong Listening Skills are a MUST

 

Apply online at www.acddirect.com/becomeanagent.html

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