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Hey Its Elle

Senior Support Engineer

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Reply to: lmills@primus.com

 

 

Summary

The Senior Support Engineer will directly support a complex enterprise software product for both hosted and site licensed customers around the world. This position also adds value by assuring that knowledge, skills and experience about DC products are disseminated throughout the organization in a way that produces a better product and highly satisfied customers.

Responsibilities

 Provides technical support to administrators of Primus products, both customers and internal

 Shares product knowledge with company via knowledge management tools

 Identifies and escalates product quality issues

 Works directly with DC dev team to understand product changes and to help communicate product defects to QA and support teams

 Works directly with DC hosting team to support customer issues and gather product defects and requirements

 Coordinates with Support, QA, Hosting, Dev and Consulting to communicate and resolve issues

 

Qualifications

 Minimum 5 years software development industry experience

 Minimum 2 years enterprise software technical support experience

 Minimum 2 years of experience with programming/scripting languages such as Visual Basic/VBScript, JavaScript and Perl

 Strong understanding of J2EE software platforms

 Strong understanding of win32 and Solaris platforms, IIS and Netscape Web Servers and Netscape and Internet Explorer browsers

 Easily understands new technologies and product functionalities

 Strong fundamental understanding of database application including sql query and data structures

 Strong understanding of enterprise software in multi-tier environments

 Ability to work independently and communicate to multiple reports

 Ability to schedule and prioritize assigned tasks

 Requires excellent verbal & written communication skills, problem solving and conflict resolution skills.

 Ability to work effectively in a fast paced environment with constantly shifting priorities

 BA/BS required

 

http://www.primus.com

 

 

Job location is Washington, DC

it's NOT ok to contact this poster with services or other commercial interests

Compensation: DOE

Principals only. Recruiters, please don't contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

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