Verizon Customer Service Is A Nightmare in Consumer Complaints Posted April 20, 2010 · Report reply Started the day off calling Maryland Fios Residential (410-265-0577) and spoke with Ms. Walker. After explaining the situation she simply transfered me to Nelson. Nelson - Technical Support Cyper Solution Center Provisioning on Line1 appears to be fine Nelson setup a One Point Voicemail Box for Line2 (Confirmation Number: MD00056801678 to be ready at the end of the work day tomorrow). He then stated that he had no idea how to associate Line1 to that voicemail. He then had to transfer me back to a Verizon Technician. Greg - Specialist Technician told me that this solution WOULD NOT WORK. He also stated that previous technicians who first tried to fix our issues must "have been Level-1 technicians" because their fixes never would of worked. Great! Greg is now trying to go through the Switch himself and will call me later this evening.