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The Senior Support Engineer will directly support a complex enterprise software product for both hosted and site licensed customers around the world. This position also adds value by assuring that knowledge, skills and experience about DC products are disseminated throughout the organization in a way that produces a better product and highly satisfied customers.
Provides technical support to administrators of Primus products, both customers and internal
Shares product knowledge with company via knowledge management tools
Identifies and escalates product quality issues
Works directly with DC dev team to understand product changes and to help communicate product defects to QA and support teams
Works directly with DC hosting team to support customer issues and gather product defects and requirements