Replying to Senior Support Engineer

Reply to: lmills@primus.com


Summary
The Senior Support Engineer will directly support a complex enterprise software product for both hosted and site licensed customers around the world. This position also adds value by assuring that knowledge, skills and experience about DC products are disseminated throughout the organization in a way that produces a better product and highly satisfied customers.
Responsibilities
 Provides technical support to administrators of Primus products, both customers and internal
 Shares product knowledge with company via knowledge management tools
 Identifies and escalates product quality issues
 Works directly with DC dev team to understand product changes and to help communicate product defects to QA and support teams
 Works directly with DC hosting team to support customer issues and gather product defects and requirements
 Coordi...