Thanks for replying so quickly. I did create a blog describing the gaunlet UPS have put me through. Basically its going to take 10 days for them to deliver a package that was supposed to be delivered in no more than two days.
Mistakes are quite fine to make. It's what the person or company does to rectify them that truly shows the true character. All I have received from UPS is plattitudes and outright lies.
I'm sure the drivers are quite pleasant. It's too bad the people collecting the bigger paychecks can't open a window from their ivory tower and see how needed new systems are. They really haven't any proceedures for unhappy customers.
Anyway, if your interested to see the rest of the story, please feel freee to view my blog i just started.
Oh, and I still await your permission to add your story to my blog.