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Reporting a missing Social Security payment

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Guest DCpages Staff   
Guest DCpages Staff

What should I do if I did not receive my Supplemental Security Income (SSI) check or direct deposit payment?

 

If your Supplemental Security Income (SSI) check is ever missing, lost, or stolen, it can be replaced, but it takes time.

 

By Mail

 

If you normally receive your check by mail, wait three days after the date you normally receive your check before calling us.

 

To report a late, missing, or stolen check, contact us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m., Monday through Friday.

 

You should also consider direct deposit for future payments.

 

Direct Deposit

 

If you normally receive your check by direct deposit, report a non-receipt of payment immediately by calling 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m., Monday through Friday.

 

When your benefits are paid

 

SSI recipients generally receive their payment on the first day of the month. If the first falls on a Saturday, Sunday, or legal holiday, the SSI check should arrive on the previous banking day.

 

For recipients in the Washington DC area please call:

 

Social Security

Office in Postal Plaza

Washington, DC

866-737-4470

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