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Reporting a missing Social Security payment


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#1 DCpages Staff

DCpages Staff
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Posted 18 October 2011 - 03:19 AM

What should I do if I did not receive my Supplemental Security Income (SSI) check or direct deposit payment?

If your Supplemental Security Income (SSI) check is ever missing, lost, or stolen, it can be replaced, but it takes time.

By Mail

If you normally receive your check by mail, wait three days after the date you normally receive your check before calling us.

To report a late, missing, or stolen check, contact us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m., Monday through Friday.

You should also consider direct deposit for future payments.

Direct Deposit

If you normally receive your check by direct deposit, report a non-receipt of payment immediately by calling 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m., Monday through Friday.

When your benefits are paid

SSI recipients generally receive their payment on the first day of the month. If the first falls on a Saturday, Sunday, or legal holiday, the SSI check should arrive on the previous banking day.

For recipients in the Washington DC area please call:

Social Security
Office in Postal Plaza
Washington, DC
866-737-4470



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